IsoCare Volunteers Supporting Home Isolation

Organizing an Emergency ShelterIsoCare was started by an amazing group of volunteers to help our community fight the Covid-19 virus. Our mission is to decrease the spread of Covid-19 by supporting people who have the virus (or are awaiting test results) and have been asked to self-isolate at home. We offer telephone education, problem solving and support to help clients and families adhere to this difficult request.

In order to be able to lift Shelter In Place orders and get our economy back on its feet, we need to focus on supporting those most likely to spread the disease to ensure they stay at home. If we can help people who doctors think are likely to have Covid-19 successfully stay out of public places, others can go back to work and access public areas more freely.

Clients are referred to IsoCare by a medical provider when they meet the criteria for home isolation as detailed in the Public Health Emergency Isolation Order. Within a day, an IsoCare volunteer calls the client to help them think through how to isolate within their homes to protect their household and have close contacts quarantine at home to protect the community.

Volunteers will not have any physical contact with clients. This is a telecommunication-only effort focused on education and support for home isolation. Volunteers review information from reliable sources like CDC to help affected households effectively isolate. Our goal is to help solve practical problems that our clients face in home isolating while building connection and motivation through close follow-up. We are partnering with Petaluma People Services who can provide access to resources like food delivery and errand running.

For Volunteers  |  For Clients  |  IsoCare in the News

For Volunteers

The first step in volunteering is to attend a 90-minute zoom training. Go to Signup Genius to see when the next training is and sign up! We may not currently have a training scheduled, but if you are interested in joining our volunteer team please join our waitlist and we will contact you as soon as we have our next training scheduled.

For this initial pilot we are targeting health professionals and Spanish speakers to be the phone volunteers. You will be making calls from home, so you will need a computer and a headset. Each intake call takes about 30 minutes and we are asking volunteers to make follow-up calls to your clients at least every other day until their isolation period ends.

We have compiled a list of commonly asked questions about adhering to isolation and quarantine and made them accessible alongside their evidence based answers. You can find that here.

Instructions for current volunteers on how to use our phonebank system can be found here.

Our training slides can be found here.

Sonoma County's Emergency Isolation Order can be found here.

For Clients

We understand that this is an incredibly difficult time for you and your family and we want to support you. Here are some resources you might find helpful. If there is something else you need please contact us at

It is a bit difficult to understand how properly home isolate and keep your family, friends and community safe from contagion. Here are some resources we have compiled to make it easier to understand.

The county has great handouts in English and Spanish that explain that the person who is sick with possible Covid-19 needs to isolate, which means staying home and away from people in their household to protect them from getting sick. In addition, their housemates, bedmates, and caregivers need to quarantine, which means they should not leave the house either.

We have created a Sonoma County Resource Guide to help list resources we have already in the community. It lists grocery stores and pharmacies with delivery options, food resources, mental health and domestic violence services and much more. We try to keep this updated, but please email us if you come across any incorrect information.

An easy to understand Youtube video about how to home isolate.

Detailed Instructions on how to wear and make a face covering.

Detailed instructions on how to clean and disinfect your home to protect other household members.

Sonoma County's Home Isolation and Quarantine Instructions. Google doc

IsoCare in the News

Webinar: IsoCare – Creating a Safety Net for COVID-19 Patients in Home Isolation - Center for Care Inovations, July 21, 2020
Who should watch this Webinar? Anyone interested in supporting patients ordered to self-isolate or quarantine at home to prevent the spread of COVID‑19. View Webinar

IsoCare nonprofit helps vulnerable ordered to isolate due to COVID-19 exposure - Press Democrat, June 21, 2020
Dr. Panna Lossy recalled when it dawned on her that just asking someone to isolate or quarantine because of exposure to the coronavirus is no guarantee a person will comply. It was the end of March, and Lossy, a Santa Rosa family physician, was volunteering at a drive-thru virus testing site, swabbin... Read More

Creating a Safety Net for COVID-19 Patients in Home Isolation June 8, 2020
Focus Area: Innovation & Design Thinking
In March 19 of this year, family medicine doctor Panna Lossy of Santa Rosa Family Medicine Residency volunteered to work at a drive-through test clinic for COVID-19. She spent hours in the parking lot of Santa Rosa Community Health swabbing patients with symptoms of coronavirus and giving them a handout about self-isolation. She was talking with her umpteenth person when she was struck by an overwhelming... Read More

California Academy of Family Physicians - Interview with Dr. Panna Lossy